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If we are managing your property, we will be your main point of contact for any issues you may have. In the case of emergencies that may fall outside of our remit please note the following:

All maintenance must be reported via our Maintenance Report Form at the bottom of this page. We aim to complete all maintenance requests in line with our response times listed below. However please note that reporting your maintenance issue through another channel may lead to delays.

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Close TENANT FEES SCHEDULE
NEW ASSURED SHORTHOLD TENANCIES
(ASTS) SIGNED ON OR AFTER 1 June 2019

Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. Replacement keys a charge of £20.00 (inc. VAT) is applied. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).  

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CLIENT MONEY PROTECTION INDEPENDENT REDRESS:

www.propertymark.co.uk www.tpos.co.ukTENANT FEES SCHEDULE
NEW ASSURED SHORTHOLD TENANCIES
(ASTS) SIGNED ON OR AFTER 1 June 2019

Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. Replacement keys a charge of £20.00 (inc. VAT) is applied. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).  

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CLIENT MONEY PROTECTION INDEPENDENT REDRESS:

www.propertymark.co.uk www.tpos.co.uk

Under the Tenant Fees Act 2019 and the Renters' Rights Act 2025, these are the only payments we or your landlord can ask you for. All amounts include VAT where it applies.

Holding Deposit (per tenancy)
One week's rent, to reserve the property. Refunded in full within 7 days unless: the landlord cannot let to you because you do not have a Right to Rent (and we could not have known before taking it); you give false or misleading information the landlord is entitled to rely on; you tell us you have decided not to go ahead; or you fail to take all reasonable steps to sign the tenancy within 15 days (or another date agreed in writing). If we keep it, we will tell you why in writing within 7 days.

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. Protected in a government-approved scheme.

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks' rent. Protected in a government-approved scheme.

Rent
Payable monthly. Nothing is payable before you sign the tenancy agreement, and no more than one month's rent before the tenancy starts.

Late rent (per tenancy)
Interest at 3% above the Bank of England base rate, charged only once rent is 14 days or more overdue, from the date it was due.

Lost keys or security devices (per tenancy)
£50 including VAT, or our reasonable costs if higher (we will show you the evidence).

Change to the tenancy, including change of sharer, at your request (per tenancy)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Leaving early at your request
If you ask to leave before your notice period ends and your landlord agrees, you pay no more than the rent that would have been due for the rest of your notice period.

Bills (where the tenancy says you pay them)
Council tax, gas, electricity, water, TV licence, phone and broadband.

Hansons Estates Limited is a member of the Propertymark Client Money Protection scheme, scheme reference C0123341. www.propertymark.co.uk

Hansons Estates Limited is a member of The Property Ombudsman redress scheme, membership number D02139. www.tpos.co.uk

We do not charge tenants any other fees. Your landlord may claim through the deposit scheme or the courts for proven losses caused by a breach of the tenancy, such as damage beyond fair wear and tear. These are not fees.